Ready to take your first step into the world of business? The BSB20120 Certificate II in Workplace Skills is the perfect entry-level qualification for anyone looking to develop practical workplace skills and build confidence for future employment.
This nationally recognised course introduces you to the fundamentals of working in a business environment. You’ll learn how to communicate effectively, work as part of a team, use everyday business technology, and complete a range of administrative tasks commonly performed in modern workplaces.
Whether you’re leaving school, entering the workforce for the first time, or looking to gain skills for your next opportunity, this qualification provides a solid foundation that can be applied across a wide range of industries.
This course is ideal for people who:
The BSB20120 Certificate II in Workplace Skills is a great first step towards a career in business and can also provide a pathway to further study, including a BSB30120 Certificate III in Business.
Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Administration Assistant
– Receptionist
– Customer Service Assistant
– Data Entry Clerk
This course has 10 units of competency, comprised of 5 core units and 5 elective units.
Students can choose elective units based on their career goals and interests. Check out our Course Guide for available units.
Looking for specific units? Speak to us about customising this qualification to suit your needs.
Self-paced, Classroom, Workplace-based, Online, or Blended delivery (depending on availability). Different ways to study
Varies depending on the delivery schedule.
Students are able to study full time, part time or with an employer as a traineeship for a maximum of 12 months for full-time trainees or 24 months for part-time trainees.
This course is available under Smart and Skilled NSW funding*, subject to eligibility criteria and individual circumstances.
This course is also available as a fee-for-service program for students who are not eligible for or accessing government funding.
For more information, visit our Fee Information page or contact us for a quote. Our friendly team can help you understand your funding eligibility and discuss the available fee-for-service option.
Payment options vary.
*This training is subsidised by the NSW Government.
This qualification does not require mandatory work placement. However, access to a workplace will provide a real life, on-the-job experience and the opportunity to practise what you learn.
There are no specific pre-requisites for this course.
Students are required to undertake an initial pre-enrolment review including a Language, Literacy, Numeracy, and Digital Skills appraisal to determine their suitability for this level of study.
Friendly support, advice and assistance is provided by our trainers, assessors and branch team members.
Graduates may choose to further their study through enrolment in BSB30120 Certificate III in Business.
HGT Australia Ltd. trading as Novaskill RTO Code: 6996.
For more detailed information about studying with us or specific units of competency, request a Course Guide now!
Find out everything you need to know about being a student at Novaskill and other important documents in Student Information. Read our FAQs.
NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit Smart and Skilled consumer protection or please call Smart and Skilled on 13 28 11.
Novaskill makes finding, employing, paying and keeping apprentices simple!
We employ hundreds of apprentices and trainees in a range of industries and we’re hiring now!
A short course is a great way to get the specific skills you need, as fast as possible.
