General information about this course
The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
If you’re new to the liquor or gaming industry, also see Liquor & Gaming NSW Get started in training page – which tells you which courses you need to do, depending on your job role and circumstance.
Important information if you have held an NSW Competency card or Interim Certificate for RSA
If your competency has not yet expired or has expired and it is within the 28-day grace period, you are required to complete Liquor & Gaming NSW refresher course available through Service NSW to renew your competency. Completing the full course will not extend the expiry date on your current card or provide you with a new Interim Certificate.
Click here for more information on renewing your RSA or RCG Competency.
If you have lost your competency card and require a replacement this can be obtained through Service NSW. Click here for more information.
If you were issued with an RSA interim certificate within the last 5 years but never applied for your initial competency card, this can still be obtained through Service NSW.
The competency card may be claimed at any time within the 5-years licence period. Many students confuse the interim certificate 90 days valid-for-duties expiry date with a cutoff date to get the competency card, which is not true. The valid-for-duties date refers to the time period you can work with just the interim certificate, after which you must have your competency card to work.
Click here for more information.
Second Competency
If you have both RSA and RCG competencies, the renewal date on your card is determined by the date you completed the first course. For example, if you have an RSA competency card issued on 1 January 2018, it will expire on 31 December 2023. If you complete an RCG course on 15 January 2020, both RSA and RCG competencies will expire on 31 December 2023.
Be aware of when your NSW competency is due to expire. The expiry date is on the front of your card. When renewing though Service NSW you will only need to pay the cost of issuing a new competency card (not the course cost). Each refresher training course takes about 45 minutes to complete.
Interstate competency card holders
If you’ve already completed an RSA certificate interstate within the last five years you may be eligible for Liquor & Gaming NSW RSA bridging course.







